Posted on July 31, 2024
Orthodontists provide valuable services to help patients achieve optimal oral health. However, running a successful practice isn’t easy. Professional assistance is often necessary to ensure efficient operations and patient satisfaction. Let’s explore four key ways orthodontic practice management help can keep your patients happy.
Scheduling appointments is often one of the most challenging aspects of seeing an orthodontist. Patients may feel frustrated if they don’t receive a timely response on the phone, or their orthodontist can’t see them in an emergency. A practice management team will help determine the efficiency of your appointment scheduling system and identify areas for improvement. Then, they’ll make recommendations to help you optimize your process.
Communication is the cornerstone of patient satisfaction, and an orthodontic practice management service can take several steps to help you ensure effective communication. Online portals with messaging services enable patients to reach out to you on their own schedule. Prompt responses on social media pages show patients you take their concerns seriously. Your orthodontic practice management team will help you discover the best strategies to stay connected to patients.
Another common source of frustration for patients is long wait times. After all, no one wants to spend hours in a waiting room. It’s important to be aware that long wait times are often due to an underlying cause. For example, an inefficient scheduling process may lead to an orthodontist being consistently overbooked. Not allowing time for emergency appointments can lead to patients in severe pain or discomfort waiting too long to be seen. Practice management will help you determine effective ways to reduce wait times.
Orthodontic practice management help often involves discovering the areas where you need support. An orthodontist may be so busy going from one patient to the next that they don’t have the capacity to give smaller details the attention they need. A practice management team will begin with a comprehensive evaluation of your practice to determine specific pain points. This may involve collecting data on wait times or thoroughly examining the process of scheduling an appointment. This will enable them to tailor their services to your specific needs.
According to IBISWorld, as of 2023 there are more than 15,817 orthodontic businesses nationwide. Now is the time to invest in your practice and ensure you stay ahead of the competition. If you’re looking for expert orthodontic practice management help to optimize your business, contact OrthoSynetics today.
